How long does it take for the exchange transaction to be processed?
Most transactions will be processed within a few minutes of being confirmed. In some cases, however,
transaction processing may take up to 24-hours. Please note that transactions taking place after 6pm
might not be processed until 8am the following day.
How much is your commission?
Our default commission is 4.5%. In rare cases we can offer a lower commission fee.
Please note: We provide up to 12-hours (3-hours for new accounts) for our customers to
transfer USD or BTC amounts, which will be exchanged at the previously specified
exchange rate, even when the Bitcoin exchange rate is not stable.
Do you have any stores or in-person counters?
No, we operate only online at the moment.
Is there a limit to the amount I can exchange?
The maximum amount for one transaction using our web-interface is 500 USD.
However, you can have an unlimited number of transactions.
We also offer individual possibility to exchange higher amounts.
So, please contact us when you want to exchange higher amounts at once.