Frequently Asked Questions

  1. How long does it take for the exchange transaction to be processed?
  2. How much is your commission?
  3. Do you have any stores or in-person counters?
  4. How can I pick up the USD amount, that you sent me?
  5. How can I send USD to buy some Bitcoins?
  6. Is there a limit to the amount I can exchange?
  1. How long does it take for the exchange transaction to be processed?
    Most transactions will be processed within a few minutes of being confirmed. In some cases, however, transaction processing may take up to 24-hours. Please note that transactions taking place after 6pm might not be processed until 8am the following day.

     
  2. How much is your commission?
    Our default commission is 4.5%. In rare cases we can offer a lower commission fee. For exchange rate calculations, we use market price information from https://blockchain.info/ticker

    Please note: We provide 12-hours for our customers to transfer USD or Bitcoin amounts, which will be exchanged at the previously specified exchange rate, even when the Bitcoin exchange rate is not stable.

     
  3. Do you have any stores or in-person counters?
    No, we operate only online at the moment.

     
  4. How can I pick up the USD amount, that you sent me?
    By default we send money by WING. You can pick up this money at the WING Cash Xpress in your city. You need to provide your phone number and the Wing-passcode we have given you. After that, you will get the money in cash.

     
  5. How can I send USD to buy some Bitcoins?
    Go to any WING Cash Xpress and start a "WING WEI LUY" transaction, for which you need to provide your phone number, our phone number to which the money will be sent, and then pay the USD amount in cash. After the transaction is initialized, you will receive a passcode. To complete the exchange transaction, please enter this passcode on our transaction page.

     
  6. Is there a limit to the amount I can exchange?
    The maximum amount for one transaction using our web-interface is 500 USD. However, you can have an unlimited number of transactions. We also offer individual possibility to exchange higher amounts. So, please contact us when you want to exchange higher amounts at once.